Shipping Policy
At discovered.co.in, we are committed to providing a seamless shopping experience for our customers. Please review our shipping policy for important details about how we handle orders and deliveries.
1. Processing Time
Once your order is placed, it will be processed within 24-48 hours (excluding weekends and public holidays). During this time, we will carefully prepare your items for shipment.
2. Shipping Time
We deliver orders across India. After processing, your order will be shipped and delivered within 8 to 10 business days. Delivery times may vary based on your location, but rest assured, we aim to ensure a timely delivery.
3. Shipping Charges
We offer the following shipping rates:
- Standard Shipping: Free for all orders above ₹499.
- For orders below ₹499, a flat shipping rate of ₹50 will be applied at checkout.
4. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. You can check the status of your order by following the link or by logging into your account on our website.
5. Shipping Locations
We currently offer shipping only within India. If you are located outside of India and would like to make a purchase, please contact us at [contactus@discovered.co.in] for further assistance.
6. Undelivered Packages
In the event that a package is undeliverable due to incorrect address details provided by the customer, missed delivery attempts, or any other reason, it will be returned to our warehouse. We will contact you to arrange for re-delivery (shipping costs may apply), or you can request a refund minus the shipping charges.
7. Customs and Duties
For international orders, customs duties, taxes, and import fees are the responsibility of the customer. Currently, we do not ship internationally, but we will update this policy if this changes in the future.
8. Damaged or Lost Packages
We take great care in packaging your items. However, if your package is damaged during transit or lost, please contact our customer support at [contactus@discovered.co.in] within 48 hours of delivery. We will work with the courier service to resolve the issue and arrange for a replacement or refund.
9. Order Modifications and Cancellations
- You may request changes to your order (such as address updates or product modifications) within 12 hours of placing it. After this time, changes may not be possible.
- To cancel an order, please contact us within 12 hours of placing the order. After that, the order may have already been processed, and cancellation may not be possible.
10. Customer Support
For any questions or issues regarding your order or delivery, please reach out to our customer support team at [contactus@discovered.co.in]. We are available Monday to Friday from 9 AM to 6 PM IST.