Refund Policy

Terms of the Return Policy.

At disCOVERed, we always treat our customers like a family & our goal is to provide 100% satisfaction to our customers. If for any purpose our customers are not happy with the product, we are here to guide them.

For any concerns or issues, please ensure to send us an email within four days of delivery at +91 7991467442. This allows us to promptly address your request and provide further assistance in accordance with our policies

Most of our products are eligible for return/replacement/exchange. Some products are not eligible for return/exchange or cancellation.

The return and exchange policy for every product is mentioned categorically.

RETURN POLICY FOR MOFT:

 1. No Question asked for Return within 5 days from delivery, Product should be in mint condition when picked for return.
 2. Returns not accepted if the sticker is Tampered or detached.
 3. Please ensure to keep an unboxing video as it will assist us in promptly validating the issue.

RETURN POLICY FOR PHONE CASES:

  1. If you encounter any concerns, kindly send us an email at +91 7991467442 within 4 days of delivery.
  2. Since the majority of our cases are made-to-order products, we do not facilitate easy returns.
  3. If you encounter any issues such as fitting problems, manufacturing defects, or printing discrepancies, we are more than happy to assist you with a free replacement.
  4. To find out which products are eligible for return, kindly scroll down to the bottom for more information.

RETURN POLICY FOR STANDARDIZED APPAREL:  

  1. Return requests are accepted within 4 days of receiving the package.
  2. The refund process begins once the original product reaches our warehouse and passes the QC process. The refund amount is added to the customers bank account for future purchases.
  3. After initiating the return request, it takes approximately 7-10 working days for the product to reach our facility, subject to pandemic-related restrictions in the respective area.
  4. Reverse Pickup facility is available for select pin codes supported by our courier partners. 
  5. The entire refund process takes about 7 to 10 working days from the time the request is raised.
  6. Customers receive a tracking link to monitor the status of the return request.
  7. Refunds cannot be provided for discount coupons used. The refund amount will be the same as the purchase amount.
  8. No return policy applicable for Apparel products worth below Rs. 300 unless there is a manufacturing defect. Since these are clearance sale products.

EXCHANGE/REPLACEMENT POLICY FOR STANDARDIZED APPAREL:  

  1. Customers can request a replacement within 4 days of receiving the package if they have any concerns with the product.
  2. If the requested product is not available in stock, customers are entitled to an exchange.
  3. Replacements are available for the same product.
  4. Design swap is possible only if the requested product is out of stock.
  5. After requesting an exchange/replacement, it takes approximately 7-10 working days for the product to reach our facility, subject to pandemic-related restrictions in the respective area.
  6. Reverse Pickup facility is available for select pin codes supported by our courier partners. 
  7. Customers receive a tracking link to monitor the status of the exchange/replacement request.
  8. The original product must be unwashed, unused, unworn, undamaged, with all labels and tags intact, and in proper packaging to be eligible for exchange/return/replacement.
  9. Refunds cannot be provided for discount coupons used. The refund amount will be the same as the purchase amount.
  10. No Exchange/Replacement policy applicable for Apparel products worth below Rs. 300 unless there is a manufacturing defect. Since these are clearance sale products

RETURN POLICY FOR STANDARDIZED STATIONERY PRODUCTS:  

  1. Return requests are accepted within 4 days of receiving the package.
  2. Stationery products such as Journals, calendars, notebooks & planners can be returned if they are untorn, unused, undamaged, with original tags and packaging intact.
  3. Refund process takes about 7 to 10 working days.
  4. Once a return request is made, it takes approximately 7 to 10 working days to process the returned product.
  5. Reverse Pickup facility is available for select pin codes supported by courier partners.
  6. Refund process starts after the original product reaches the warehouse and passes the QC process. The full refund amount is added to the source account.
  7. Customers receive a tracking link to monitor the status of their return/exchange/replacement request.
  8. The original product must be unused, undamaged, with all labels and tags intact, and in proper packaging to be eligible for exchange/return/replacement.
  9. Refunds are not provided for discount coupons used. The refund amount will be the same as the purchase amount.

REPLACEMENT POLICY FOR STANDARDIZED STATIONERY PRODUCTS:

  1. Replacement requests are accepted within 4 days of receiving the package.
  2. Customers are entitled to an exchange if the product is out of stock.
  3. Replacement is available for incorrect orders, manufacturing defects, or damage during transit.
  4. Stationery products (Journals, calendars, notebooks & planners) can be exchanged or replaced if they are untorn, unused, undamaged, with original tags and packaging intact.
  5. Refund amount will not be processed if the returned product does not meet the guidelines.
  6. Processing and shipping of the replacement product take approximately 10-15 working days from the time the original product is picked up.
  7. Discount coupons used cannot be refunded. The amount paid at the time of purchase will be refunded.
  8. Customers will receive a tracking link to monitor the status of their return/exchange/replacement request.

 

NON RETURNABLE & NON REPLACEMENT PRODUCTS:

Standardized products including,

  1. Posters, collectibles, and cards
  2. Coffee mugs
  3. All Phone cases 
  4. Airpods case
  5. Desk Mat
  6. Face Mask

Customized products including,

  1. Hoodies & sweatshirts
  2. Unisex t-shirts
  3. Posters, collectibles
  4. Coffee mugs
  5. All Phone cases
  6. Airpods case
  7. Desk Mat

Note

Reusable face masks are not eligible for return/exchange/replacement where personal hygiene is a part of the product used.

Customers can return the order if the package is in bad condition, tampered with, or damaged before opening the parcel. Please refuse to accept the package and return it to the delivery person.

However, there might be a delay in dispatching the order if any inescapable situation arises like a natural disaster, bad weather, political rallies, or COVID 19 safety measures can also affect the dispatching/shipping of the product.